A meeting with attorneys resulted in a spark of innovation addressing a pattern of fraud whereby perpetrators cause accidents and wait until the last moment within the statute of limitations to file a claim or sue.
Features
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Guidewire Helps Capital Insurance Group Refocus on Its Roots
The West Coast regional P&C insurer has simplified its business portfolio and chosen Guidewire as its target platform for future growth.
Changing the Way Auto Insurance is Sold in Mexico: Darío Okrent, Wibe
Built from the ground up in only four months, Wibe has become a market leader, differentiating itself in the Mexican market through personalization, superior service and constant innovation.
Institutionalizing Innovation: Juan Fonseca Soto, Seguros G&T
Through the creation of an Innovation Framework and industry best practices, Fonseca Soto has driven initiatives that have secured his company’s position as a leader in technology, innovation and customer service.
Realizing the Opportunities of Independence: Boris Cazuriaga, La Boliviana Ciacruz
Cazuriaga was called upon to support the separation of LBC from Zurich and provide the technology infrastructure to enable business innovation, increased efficiency, and a market resurgence.
Driving Change Regionally and Globally: Juan Cumbrado Grande, MAPFRE
Driven by the values of simplicity, quality and innovation, Cumbrado has demonstrated leadership across geographies and cultures in bringing insurance into the digital age.
Restless Pursuit of Excellence: Guillermo Ramírez, RIMAC Seguros
An executive who puts high value on communication and the empowerment of talent, Ramírez has undertaken the establishment of technology standards and digital and core transformation.
John Hancock’s ExpressTrack Accelerates and Simplifies Life Insurance Purchase
The insurer’s new underwriting approach, whereby customers can receive a decision in as little as three days, with no paramedical visits or lab work, validates a continuing trend.
CSAA Insurance Group’s Digital Services: Creating a Startup Within a 100-Year-Old Company
Michael Cross, head of CSAA Insurance Group’s Digital Services division, talks about building the company’s customer and agent facing capabilities from the ground up.
Customer Orientation as Process: A Conversation with Matt Wolf, Haven Life
The MassMutual online, direct life insurance startup distribution company applies agile development to the life insurance customer experience.