The insurer’s new underwriting approach, whereby customers can receive a decision in as little as three days, with no paramedical visits or lab work, validates a continuing trend.
Michael Cross, head of CSAA Insurance Group’s Digital Services division, talks about building the company’s customer and agent facing capabilities from the ground up.
The MassMutual online, direct life insurance startup distribution company applies agile development to the life insurance customer experience.
Fonseca’s efforts have been important in solidifying Seguros G&T’s position as the second largest insurer in Guatemala and cementing its reputation as a leader in technology, innovation, customer service and profitability.
Muñiz’s contributions to Integrand demonstrate attention to both the business opportunities that technology enables and consistent dedication to finding new efficiencies and service levels made possible by automation.
Some executives help to make their companies more innovative; Antonio Ortiz created an innovative insurer.
Ponce has overseen massive core consolidation, rationalized solution architecture and support for a new value proposition for customers through new products and new digital distribution service channels.
Driver of MAPFRE’s IT globalization initiative, Cumbrado’s use of innovative technology has resulted in the constant improvement of MAPFRE’s operating models.
Ramírez has driven digital transformation, built a business and technology laboratory that has driven new products, and a platform that integrates with the technology ecosystems of distributors and suppliers.
Hidalgo influences GNP’s executive leadership to embrace innovation strategies, and he consistently challenges his teams to seek alternatives to established processes and methodologies to create significant impact for the business.