King offers advice on companies embarking on CX initiatives and shares details Transamerica’s approach, including CX principles, and tactics such as a Voice of the Customer program and customer journey mapping.
Marcus Ryu talks to IIR about the range of technology-driven challenges P&C insurers face, what these mean for product and business model innovation, and the role of core systems in a rapidly changing technology environment.
Working with consulting partner V-NEO, the Quebec-based P&C insurer has developed an e-learning application that makes training easier and faster—and millions of dollars cheaper.
IIR talks with Jeff Kusch, senior VP and head of field operations, and Lisa Murman, director of business technology about the Jacksonville, Fla.-based P&C carrier’s feature-rich new commercial and personal lines products and the technology that supports them.
As part of its ongoing transformation, the Columbus, Ohio-based insurer is building an insurance-specific modern analytics platform using Saama’s Fluid Analytics Engine.
Observers of John Hancock’s innovative program have focused on data collection, but Vitality shows how the Internet of Things supports the future of the life insurance customer relationship as a high-touch partnership of shared interest in the policyholder’s well-being.
By automating the distribution of work within personal and commercial lines underwriting, Ohio Mutual has reduced redundancies, errors and delays, and increased visibility into performance.
Global Operations brought together over 40 separate operations groups across the world with the task of utilizing MetLife’s scale to create a differentiated customer experience and increase operating leverage for the company.
The Standard can now quote employee retirement plan business in minutes rather than days, resulting in a significant improvement in proposal activity.
The Principal’s new website represents a first step of several planned for enhancing customer experience in order to engage consumers more closely, educate them about products and give them the support they need to make informed financial decisions.