The insurer’s new underwriting approach, whereby customers can receive a decision in as little as three days, with no paramedical visits or lab work, validates a continuing trend.
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CSAA Insurance Group’s Digital Services: Creating a Startup Within a 100-Year-Old Company
Michael Cross, head of CSAA Insurance Group’s Digital Services division, talks about building the company’s customer and agent facing capabilities from the ground up.
Customer Orientation as Process: A Conversation with Matt Wolf, Haven Life
The MassMutual online, direct life insurance startup distribution company applies agile development to the life insurance customer experience.
The Business’ Partner in Success: Juan Pedro Fonseca Soto, Seguros G&T
Fonseca’s efforts have been important in solidifying Seguros G&T’s position as the second largest insurer in Guatemala and cementing its reputation as a leader in technology, innovation, customer service and profitability.
Advancing Economically with Service and Efficiency: Javier Muñiz, Integrand
Muñiz’s contributions to Integrand demonstrate attention to both the business opportunities that technology enables and consistent dedication to finding new efficiencies and service levels made possible by automation.
Innovative Enterprise: Antonio Ortiz, Velox24 Insurance
Some executives help to make their companies more innovative; Antonio Ortiz created an innovative insurer.
Consolidation and Transformation: Isidoro Ponce Dieguez, Seguros Banamex
Ponce has overseen massive core consolidation, rationalized solution architecture and support for a new value proposition for customers through new products and new digital distribution service channels.
For Company and For Industry: Juan Cumbrado Grande, Mapfre
Driver of MAPFRE’s IT globalization initiative, Cumbrado’s use of innovative technology has resulted in the constant improvement of MAPFRE’s operating models.
Integrated IT and Business Evolution: Marcelo Ramírez, HDI, Mexico
Ramírez has driven digital transformation, built a business and technology laboratory that has driven new products, and a platform that integrates with the technology ecosystems of distributors and suppliers.
Bringing Tradition into the Present: Alberto Hidalgo Tirado, GNP
Hidalgo influences GNP’s executive leadership to embrace innovation strategies, and he consistently challenges his teams to seek alternatives to established processes and methodologies to create significant impact for the business.