John Heveran talks about Liberty Mutual Global Risk Solutions’ work with partner DMI to make commercial insurance customer-centric through the use of digital personas.
Features
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How EMC Insurance Companies Engages Profitably with InsurTechs
A conversation with Jason Gross, Vice President of Innovation at EMC Companies about how the carrier interacts successfully with startups, participating in the InsurTech movement in a manner comparable to a national carrier.
What’s Driving Insurance Innovation and Where is it Headed?—ITC’s Caribou Honig
Insurance is in the midst of a ‘Cambrian Explosion,’ characterized by a proliferation of new forms, shapes and structures of insurance companies, vendors and processes, according to ITC’s chairman and co-founder Caribou Honig.
Gore Mutual Embarks on Artificial Intelligence Strategy with Element AI
The midsized carrier has undertaken a partnership to help it through its AI journey, including deploying Element AI Underwriting Partner as a first major application of the technology.
Why Betterview Got Out of the Drone Business
Betterview’s strategic departure clarifies its core competency and exemplifies an InsurTech’s ability to adapt or ‘pivot’ in a way that fosters not only its own success, but that of its customers and the insurance industry generally.
CSAA Insurance Drives Retention Initiative with LexisNexis Active Insights
Using LexisNexis’ Active Insights active risk management platform, the insurer analyzed customer behavior and stemmed attrition with well-timed outreach.
Q&A: ITC’s Jay Weintraub on the Maturing of the InsurTech Movement
It remains to be seen what the destiny of InsurTech will be over the long run, but it seems more likely to be a permanent adjunct to the insurance industry and its vendor ecosystem than a passing fad.
How Life Insurers Should Tackle the Legacy Systems Issue: Legal & General’s Martijn Moerbeek
A conversation with L&G’s Director of Digital Strategy & Innovation about the place of life insurance legacy core systems within a longer-term digital business strategy.
Unum Group Streamlines Back-Office Processes with Pega
The insurer enjoyed a 13 percent efficiency gain reengineering the policy issuance process within Voluntary Benefits, while drastically reducing training time and freeing up operational teams to do meaningful work.
Progressive BQX Makes Insurance Shopping Easier for Small Business Owners
Leveraging Bold Penguin technology, Progressive BusinessQuote Explorer lets small business owners quote workers comp, general liability, professional liability and BOP in 11 minutes or less on average.