Observers of John Hancock’s innovative program have focused on data collection, but Vitality shows how the Internet of Things supports the future of the life insurance customer relationship as a high-touch partnership of shared interest in the policyholder’s well-being.
By automating the distribution of work within personal and commercial lines underwriting, Ohio Mutual has reduced redundancies, errors and delays, and increased visibility into performance.
Global Operations brought together over 40 separate operations groups across the world with the task of utilizing MetLife’s scale to create a differentiated customer experience and increase operating leverage for the company.
The Standard can now quote employee retirement plan business in minutes rather than days, resulting in a significant improvement in proposal activity.
The Principal’s new website represents a first step of several planned for enhancing customer experience in order to engage consumers more closely, educate them about products and give them the support they need to make informed financial decisions.
The carrier’s Proactive Home Protection discount represents an early stage in American Family’s exploration of the potential of the Internet of Things for significantly reshaping the value proposition of homeowners’ insurance—and the insurer/policyholder relationship itself.
By establishing a business-led PMO and aligning IT efforts to business objectives, Mountain West Farm Bureau re-oriented its modernization effort and implemented five new systems within 18 months.
Founded in Jan. 2015, ASV has so far invested in PolicyGenius and Limelight Health and seeks opportunities across the insurance value chain, from process improvements to big data, robo-advisors and the Internet of Things.
Prudential Annuities’ new chief marketing officer talks about the challenges of reaching today’s customers, and the new ways of doing so enabled by personalization, omnichannel service, data, and the tools and messaging that can make complex products intelligible to consumers.
IIR connected with Jacqueline LeSage Krause, managing director of HSB’s strategic corporate ventures group in San Francisco, to talk about why Munich Re and HSB chose to sponsor the IoT accelerator.