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Quálitas’ Anti-Fraud Initiative Boosts Claims Service and Efficiency

Through SAS technology, the Mexico-based auto insurer is able to pay legitimate claims faster, free investigators to focus on fraudulent claims with the biggest business impact, and get further down the road to analytics-driven business decision-making.

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Jackson Spreads Genius for Customer Service Across All Product Lines

Jackson National Life Insurance Company’s Thunderhead.com-based Genius system has driven resolution of 87 percent of issues in a single call, compared to an industry average of 74 percent, winning recognition for world-class customer service and supporting stellar business results.

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Q&A: Genworth’s IT Backbone Supports Speedy, Accurate Life Insurance Processes

Genworth life insurance CIO Mike Shadler and operations SVP Chris Olson talk about IT’s central role in the business, the company’s use of e-signature, e-application and automated underwriting, and how Genworth sees competitive advantage in data management, now and in the future.