Archived Webcast. Engaging the Connected Customer: Digitizing the Insurance Customer Journey

Digital interaction is not simply a customer preference but a cultural shift in individual behavior. Today’s “connected” consumer uses digital technology as a mediator of all their activities, including their commercial activities. Getting insurance customers on board and retaining them depends on seamless processes that delight by getting the task done efficiently and completely. It Read More »

Archived Webcast: Reinventing Distribution in an Era of Digital Disruption

“Channel expansion is an important strategic focus, with 64% of insurers investing in this area.” – SMA Research, 2016 Overview Digital Transformation Innovation in Sales Distribution Customer Experience Advances in Technology and Data Rapid changes brought about by digital commerce, social media, and the connected world of the Internet of Things present significant challenges to Read More »

Archived Webcast: Customer Experience – The Next Battlefield: Turning insurance communications into customer experiences that drive revenue

The way customers interact with businesses is changing so quickly that a gap has opened between the experience consumers expect and what many, more traditional, companies can provide. Customer experience can be described as the overall way customers feel as they engage with you company and brand over time. The experience is a result of Read More »

Archived Webcast: From Tactical Flexibility to Strategic Agility: Core Systems as Insurance-as-a-Service

The maturity of modern insurance core systems has begun to provide revolutionary options for insurers in all lines of business across life & annuities and property/casualty. System investment choices are shifting from the tactical advantages of configuration vs hard-coding to the options that provide strategic agility. Carriers must now ask what is the proper mix of on-premise Read More »