Live Webcast! Laying the Foundation for a Successful Cloud Migration: Tips and advice from Pekin Insurance and Novarica

Most organizations have already made the decision to leverage cloud technology. In fact, it’s safe to say that all organizations are at some stage of cloud migration. Although each company may approach cloud differently based on their respective business goals, there are foundational elements every company needs to establish for success in the cloud. Pekin Read More »

On-Demand Webcast. From Insurance Customer Communications to Customer Engagement: Differentiation in the Digital Age

Customer experience is a hot topic in the insurance industry whether you define your customer as the agent or the policyholder. The pace at which consumer expectations change makes customer satisfaction an elusive goal—especially when carriers often think of customer experience from the perspective of traditional functional silos.  However, in a world of customer-centric design, there Read More »

On-Demand Webcast! Panel Discussion. Personalized Policy: How Smart Digital Documents are Revolutionizing Insurance Communications

Insurers have struggled to communicate coverage in plain language to policyholders for reasons of both regulatory compliance and systems limitations. With Smart digital documents, insurers are now able to describe coverage in their communications in a way that his highly personalized to the policyholder and expressed in layman’s terms. Through the capacity of Smart documents Read More »

On-Demand Webcast. Payments: The Moments of Truth That Make or Break Customer Retention

Insurers building digital engagement capabilities have much to gain: few competitors have made much progress, and even small improvements in customer satisfaction can add up to huge gains in revenue through the effects of customer loyalty on retention and cross-selling. Leading insurers have developed engagement strategies to communicate with customers through their preferred channels around Read More »

On-Demand Webcast. Digital Insurance Transformation: Mobilizing Data in a Connected World

In this one-hour recorded webcast, industry experts discuss steps toward creating a truly digital enterprise which drives more efficient, reliable processes, a more collaborative work environment, and a powerful customer experience. You will learn: Ways to mobilize data for faster service, improved coverage, and better customer service; Why data normalization must be a part of Read More »

On-Demand Webcast. Digital Transformation in Insurance: Customer Experience is Key

Changing customer expectations, digital transformation, growth needs in the face of resource scarcity, and environmental concerns are impacting every industry, including insurers. These changes accelerate the demand for new customer value and an enhanced customer experience (CX) is key to creating this value. For many insurers, CX transformation is an active investment area and a critical Read More »

Archived Webcast. Hitting the Moving Target of Insurance Customer Engagement: Future-Proofing CCM Strategy

Access this webcast on-demand to learn more about: ·      Meeting emerging digital customer expectations ·      Generating communications across multiple channels ·      Managing single interactions through diverse channels ·      Using data from multiple systems to create communications ·      Building a strategic view of all customer touch points The pace at which consumer expectations change makes customer satisfaction Read More »

Archived Webcast. Claims To Go: Mobile-First Thinking for Claims

As mobile technology continues to increase in usage and popularity among consumers, insurance executives are prioritizing mobile as an investment area. Many believe that mobile will transform the insurance industry forever, and nowhere more than in the claims function. Location sensitive devices with recording capabilities and cameras are increasingly used to handle many parts of the claims process by agents, claimants, and carriers. Insurers are looking at using mobile to Read More »