The Impact of Personalized Claims: Customer Gratitude

To provide the best possible customer experience, insurers need the capability to enable those closest to the customer to easily personalize customer correspondence, yet stay within defined rules to remain compliant and maintain brand consistency.

Embracing Compliance in the Age of InsurTech

Compliance, regulation and big content management will need to be top priorities for companies seeking to integrate the latest technologies into their practices and reap the benefits of innovation.

Creating An Emotional Connection in Life Insurance

Consumers are lukewarm on the performance of life insurers in key areas. By focusing their skill and technology investments on the largely-ignored topic of emotional connectivity, insurers will dramatically improve their ability to stay relevant with their customers.