Solutions to the adaptive challenges companies face are not in the executive suite but in the collective intelligence of the employees. Leveraging this knowledge requires a different approach to leadership.
Google’s entrance has signaled that innovation and evolution is coming to insurance–these are exciting times, and the companies that will thrive are those that will embrace the opportunity to reinvent how to serve and engage their customers.
With its new service Google introduces an easy insurance quote and compare process. Since consumers are already online and using Google’s search engine to find car insurance, it’s a natural and easy transition to then actually purchase a policy.
Although designing a compelling customer experience is a crucial part of a successful digital business strategy, core operational systems play a foundational role in enabling digital transformation.
A video with the wrong executive or customer can diminish an insurance firm’s brand and create significant risk. Fortunately, cloud-based sales enablement systems offer a solution.
Although invisible to the end consumer to a great extent, the impacts of simplification can create long-term business benefits and also greatly impact the customer experience.
IIR Contributor Jim Rice suggests three key ways for insurers to harness increasing quantities of data in order to support the creation of actionable insights for the business.
The insurance industry is ripe for innovation and there is an abundance of technologies already available. We have a tremendous opportunity to use them in new ways to generate new value, create memorable customer experiences, and to help companies grow, gain new efficiencies and cut costs.
Insurance companies have an opportunity to further engage with their customers by improving their online communications and document sharing.
Optimal creativity, productivity and effectiveness as a leader requires allowing yourself to be human and knowing where to draw the line at every last suggestion of the heroics that supposedly characterize the most effective executives.