Today’s underwriting leaders are recognizing that the next generation of underwriting talent will grow and thrive not by the oral history passed along from the prior generation, but by the ability to provide an environment fueled by superior rules, insight-driven analytics, real-time collaboration and faster execution.
Machine learning allows the breakthrough leap from a claims leakage process that is reactive to one that is proactive—potentially leading to enormous potential savings.
Just as technology is providing new ways of detecting fraudulent claims activity, analysis of prior claims litigation can yield valuable insights into present cases.
Recent high-profile data security events have caused an increased awareness of the importance of data, necessitating a much closer alliance between insurance company boards and IT than ever before.
Having the capability to tailor communications to the customer’s needs, delivering relevant, personalized messages through the channel of the customer’s choice, will be critical to improving loyalty of existing customers and winning new ones.
Solutions to the adaptive challenges companies face are not in the executive suite but in the collective intelligence of the employees. Leveraging this knowledge requires a different approach to leadership.
Google’s entrance has signaled that innovation and evolution is coming to insurance–these are exciting times, and the companies that will thrive are those that will embrace the opportunity to reinvent how to serve and engage their customers.
With its new service Google introduces an easy insurance quote and compare process. Since consumers are already online and using Google’s search engine to find car insurance, it’s a natural and easy transition to then actually purchase a policy.
Although designing a compelling customer experience is a crucial part of a successful digital business strategy, core operational systems play a foundational role in enabling digital transformation.
A video with the wrong executive or customer can diminish an insurance firm’s brand and create significant risk. Fortunately, cloud-based sales enablement systems offer a solution.