Claimants’ desire to connect with a person who can reassure them that they will be made whole again is unlikely to go away, but technology can inject new efficiencies into human processes.
Despite more than two decades of experience, the impact has not been fully felt—the continuing adaptation of the industry to the Internet will dwarf the impact of any other emerging technology.
Insurers should consider an enterprise location strategy as an important element of their overall business strategy.
Recent tests by The Insurance Institute for Highway Safety on two key ADAS capabilities cast doubt on the efficacy of these technologies and thus on how soon full autonomy is likely to affect auto insurance premium.
While blockchain is still in the experimental stage in insurance, Gartner predicts the global business value from the technology will begin growing significantly after 2020 and accelerate to $3.2 trillion by 2030.
The success of one analytics initiative versus another hinges on the execution of the predictive analytics strategy and access to the right foundational data.
This article serves as a primer for identifying the different types of consulting companies out there, and how to find the best consulting fit.
Using a modern approach, insurers can make better decisions about which platform vendor best meets their needs, and they can do it faster and at less cost.
For modern consumers to get the coverage they need, providers need to be more forward-thinking and innovative, and regulators need to be willing to make assumptions.
When your customers want to talk, don’t let poor voice quality degrade crucial interactions.