Agency relationship management (ARM) represents an insurance-centric solution that addresses distribution management needs and consolidates them into a single platform.
This week marks the 35-year anniversary of the great eruption of Mt. St. Helens, an event which may serve as a metaphor for disruption in the insurance industry: The experts new it was coming but they seriously underestimated its magnitude. The event blew well past the danger zone calculated by geologists, destroyed huge amounts of Read More »
The proliferation of retail data analytics tools offers excellent ways for business users to evaluate trends and make worthwhile changes, but insurers should ask themselves who is keeping tabs on data quality and use.
Month after month, insurers continue to print and mail a host of communications that miss an opportunity to function as powerful touch points that improve the customer experience and strengthen brand loyalty.
Contemporary society is digitally fueled, and insurers need to get on the digital bandwagon to improve their business by enhancing customer experience to improve engagement and loyalty.
The license plate ceremony launching the first autonomous commercial vehicle was a reminder that the technology is a very real factor in transportation, and will also become a huge factor in insurance.
As we progress in our career, most of us have to learn to let go being the smartest person in the room. One aspect of this challenge is to get over our fear of hiring people smarter than us.
Insurers must now aggressively begin to master current “small data” challenges before Big Data overtakes projects and initiatives within the company.
Today’s underwriting leaders are recognizing that the next generation of underwriting talent will grow and thrive not by the oral history passed along from the prior generation, but by the ability to provide an environment fueled by superior rules, insight-driven analytics, real-time collaboration and faster execution.
Machine learning allows the breakthrough leap from a claims leakage process that is reactive to one that is proactive—potentially leading to enormous potential savings.