The impact of salons was felt even as their necessity was lost at the start of the French Revolution. Their lessons persist, especially around idea generation, critique, and community.
Gamification could help enable carriers to keep productivity levels from dropping during the Olympics—and possibly even increase production levels.
Every insurance company should be thinking about, and actively updating, the role of its underwriters in the next 5-10 years.
If State Farm believes great changes are happening, you should as well, though the course of the industry’s evolution will be gradual and nuanced, characterized by both diminishing and emerging risks.
Digital Transformation applied to FNOL creates dynamic claims reporting that can shorten cycle time and enhance the customer journey, leading to a new concept of FNAR—first notice and resolution.
There are a number of converging dynamics that represent a strategic opportunity for insurance carriers to shift the basis of the relationship, the way they are perceived, and the real value they deliver.
Robotic Process Automation involves uses software robots that apply rules-based logic to automate the review and resolution of common claims issues typically handled by human claims processors.
If it takes years for a new system to launch, its business benefits are minimized, or may never be realized.
Wearable technology, popularized by gadgets such as FitBit, Google Glass, and Nike Fuel Band, is continuing to explode in popularity, creating opportunities to improve the care of injured workers in the process.
Too many brokers put off having their laptops encrypted–creating a reputation vulnerability for their carrier partners.