When insurers are part of a universal market network, they can easily find the coverage that meets customers’ needs, giving them the ability to close a valuable sale and maintain a solid relationship.
Disrupters both helpful and hindering act as signposts toward the kind of technology that will shape the future of insurance. How should carriers navigate the options they create?
Just like a carrier’s claims, policy, or billing systems, a CRM system needs to be seen as a core insurance system with the same need for insurance processes and data.
The new cybersecurity requirements would impose a mandatory minimum standard for all insurance companies regulated by the Department of Financial Services.
Four core themes worth reviewing; some new to the conversation this year, others evolved from years past.
Healthcare payers have an immediate opportunity to create an effortless experience by anticipating members’ needs in the channels that they prefer.
Combining human intellect and creativity with the processing speed and power of AI will be the key to creating more meaningful and long-lasting customer relationships.
Wearable technology can provide a wealth of insight into customers’ lifestyle and behavior, and claims information, substituting hard data for guesswork. It’s time to launch pilot projects, invest in new initiatives, and partner with innovators in this space.
Making it easy for producers to onboard and do business is the top priority for insurers competing for an effective distribution channel.
The reinsurer makes a bet not on short-term, bottom-line gains, but in securing the possibility for reaping the benefits of InsureTech business models as they develop into viable insurance propositions.