The relationship between employee engagement and customer satisfaction is well established, and that link is twice as strong when employee satisfaction is particularly high.
The popularity of voice-activated applications, such as Siri, Alexa and Google Assistant, has serious implications for insurers. Celent’s Donald Light offers key considerations for a voice strategy.
Insurers must transform by leveraging their legacy investments to create an agile enterprise focused on omnichannel customer experience and customer intimacy.
While the industry’s standard weather data collection tools have enabled weather predictions to increase in accuracy over the years, they still lack one critical dimension: accurate ground-level data.
CIOs are investing not only in new technologies, but also in developing their organizations’ ability to efficiently and effectively deliver more and better capabilities.
In the case of more nuanced or sensitive issues, in-person conversation, with its combination of verbal and non-verbal communication, can move the discussion forward and improve decision-making velocity.
Thinking about InsurTechs is shifting, adoption of artificial intelligence is warming up, and core system replacement remains the highest priority.
Innovators must lead the way in developing technologies that empower users and set the right safeguards for data protection between technology vendors and insurers.
Given insurance corporates’ love for predictability and certainty what measurable steps may be taken to foster innovation?
So called “weak” AI—such as today’s chatbots—in coming decades will give way to more human-like “strong” AI, which will probably disrupt current business models. How can insurers prepare?