Google Compare: a Paradigm Shift for How Consumers Buy Insurance?

With its new service Google introduces an easy insurance quote and compare process. Since consumers are already online and using Google’s search engine to find car insurance, it’s a natural and easy transition to then actually purchase a policy.


Becoming a Digital Insurer: The Core System Dimension

Although designing a compelling customer experience is a crucial part of a successful digital business strategy, core operational systems play a foundational role in enabling digital transformation.


Insurance Transformation Starts with Simplification

Although invisible to the end consumer to a great extent, the impacts of simplification can create long-term business benefits and also greatly impact the customer experience.


A Near-Term Look at the Customer Experience of the Future

The insurance industry is ripe for innovation and there is an abundance of technologies already available. We have a tremendous opportunity to use them in new ways to generate new value, create memorable customer experiences, and to help companies grow, gain new efficiencies and cut costs.


Will Masochism Make us Better Leaders?

Optimal creativity, productivity and effectiveness as a leader requires allowing yourself to be human and knowing where to draw the line at every last suggestion of the heroics that supposedly characterize the most effective executives.