Four core themes worth reviewing; some new to the conversation this year, others evolved from years past.
Healthcare payers have an immediate opportunity to create an effortless experience by anticipating members’ needs in the channels that they prefer.
Combining human intellect and creativity with the processing speed and power of AI will be the key to creating more meaningful and long-lasting customer relationships.
Wearable technology can provide a wealth of insight into customers’ lifestyle and behavior, and claims information, substituting hard data for guesswork. It’s time to launch pilot projects, invest in new initiatives, and partner with innovators in this space.
Making it easy for producers to onboard and do business is the top priority for insurers competing for an effective distribution channel.
The reinsurer makes a bet not on short-term, bottom-line gains, but in securing the possibility for reaping the benefits of InsureTech business models as they develop into viable insurance propositions.
The solution’s debut, which fits within an industry ‘gold rush’ where accident data is the gold, will spur the emergence of competitive platforms in the claims service ecosystem.
The DOL’s Fiduciary Rule places intense compliance scrutiny on broker customer communications, challenging the capabilities of broker organizations that rely on legacy Customer Communications Management (CCM) technologies.
What will successfully power the industry’s robo-future and your piece of it is a truly thoughtful approach to your stakeholders’ needs and the products that serve them.
Cognitive computing makes possible the development of cost-effective solutions that simplify and optimize workflow processes and maximize efficiency.