Atlas Financial Selects Guidewire ClaimCenter to Boost Efficiency, Visibility into Claims

The system will help the commercial auto insurer to better automate claims processes, track claims handling, and integrate data analytics and reporting.

(Image credit:Ad Meskens.)

Atlas Financial Holdings, a Schaumburg, Ill.-based commercial auto insurer, has selected Guidewire ClaimCenter as its new claims management system. The carrier has also selected SmartCOMM from Smart Communications (Elstree, Hertfordshire, U.K.)  for customer communications management. Guidewire is a reseller of Smart Communications, a Guidewire PartnerConnect Solution and Ready for Guidewire program member.

Scott Wollney, President and CEO, Atlas.

The vendor reports that ClaimCenter will replace Atlas’ in-house claims management system, giving it new capabilities to automate its claims lifecycle management processes, including loss report intakes, adjudication, reporting, and claims tracking. Atlas will implement ClaimCenter simultaneously across its locations in 47 states. The company has been using Guidewire Predictive Analytics for Claims since 2016 and will integrate the product with ClaimCenter to provide real-time decision-making insights.

“Guidewire’s product maturity, market share, and track record of successful implementations were important factors in our decision-making process,” comments Scott Wollney, President and CEO, Atlas. “We have been pleased with the modeling we have developed with Predictive Analytics for Claims and look forward to serving our policyholders and other stakeholders better by preparing for, identifying, and addressing individual claims even more quickly and appropriately with ClaimCenter.”

Metrics-Based Company

“We are excited to expand our partnership with Guidewire in our effort to streamline and automate time-consuming manual claims processes,” comments Corey Sotir, AVP of IT, Atlas. “With ClaimCenter, we have a system that does the heavy lifting for our claims department employees, freeing them to focus on serving our customers. As a metrics-based company, data is our lifeblood, so ClaimCenter will give us the crucial ability to access that data from one system quickly and easily.”

Corey Sotir, AVP of IT, Atlas.

Benefits of ClaimCenter to Atlas include the ability to do the following, according to Guidewire’s description:

  • Leverage industry claims management best practices to obtain better visibility into claims handling operations, amplifying the heritage and expertise of its subsidiary insurance companies;
  • Further improve operational efficiencies and reduce overall costs by standardizing on a modern software technology platform to enrich the overall claims experience for policyholders; and
  • Integrate data analytics and reporting capabilities.

“We are pleased to extend our relationship with Atlas and look forward to our continued work together as Atlas continues to modernize its infrastructure, and in doing so, position itself optimally among its competition,” comments Steve Sherry, Chief Sales Officer, Guidewire Software. “We admire Atlas’ commitment to providing exceptional service to clients by automating internal processes for greater employee productivity.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For over a decade he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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