Anchor General Seeks to Improve User Experience with Duck Creek On-Demand

The insurer sought a holistic solution on the SaaS deliver model to allow it to redirect IT resources to support strategic initiatives rather than to manage and maintain systems.

Old_Lighthouse_at_Point_Loma

(Old Lighthouse at Point Loma, San Diego. Photo credit: RonPaul86.)

Anchor General Insurance Company, a San Diego-based agency/carrier that specializes in non-standard private passenger automobile liability and physical damage coverage, has selected Duck Creek Technologies’ (Columbia, S.C.) On-Demand Software as a Service (SaaS) model, to replace its legacy property and casualty insurance policy, billing and claims systems. The vendor reports that Anchor General chose Duck Creek On-Demand to support a higher level of customer service, especially for claims and billing, and to create a better user experience for independent agents.

Patti Griffin, Global Product Lead, Accenture Duck Creek.

Patti Griffin, Global Product Lead, Accenture Duck Creek.

“The SaaS solution is very appealing to us,” comments Abe Badani, owner and CEO, Anchor General. “Duck Creek provides a holistic solution that includes taking care of the application, upgrades, infrastructure and even providing extended vendor ecosystem services. That’s important because we will be able to redirect our IT resources to support our strategic initiatives rather than manage and maintain our systems.”

Anchor General will use Duck Creek’s non-standard auto insurance content and Duck Creek On-Demand’s ready-to-run solutions for MVR, police reports, and other services, which will accelerate implementation to about nine months, and include 3,000 concurrent policy and billing users. That number will increase to 10,000 by year six, according to Duck Creek.

Robust Out-of-the-Box Functionality

Anchor General also will launch new agent and consumer portals, enabling users to look at their bills, process payments, print ID cards, view their policy information, and submit claims. “We were looking for out-of-the box functionality that was very robust and could support our new distribution channels and Duck Creek provided the right solution,” Badani adds.

“Future-ready technology is critical to the success of any insurer,” comments Patti Griffin, chief product officer, Duck Creek Technologies. “With Duck Creek On-Demand, Anchor General will attain a massive upgrade in terms of the customer and agent experience. And having the ability to connect with consumers through digital channels opens the opportunity to offer new products, such as short-term insurance products.”

Duck Creek On-Demand Duck is part of the Duck Creek Suite, which comprises Duck Creek Policy and Rating, Duck Creek Billing and Duck Creek Claims solutions.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For over a decade he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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