(Butterfly Pond, Lincoln, R.I. Photo credit: John Phelan.)
Amica Mutual Insurance Company (Lincoln, R.I.) has deployed Guidewire (Foster City, Calif.) BillingCenter to manage its billing operations, including agency and direct bill for all of its lines of business. The insurer went live on Guidewire PolicyCenter in 2012 and is now a fully deployed Guidewire InsuranceSuite customer.
Amica selected and deployed BillingCenter as part of a continuing business transformation initiative to modernize its core systems, according to a joint carrier/vendor statement. The insurer has implemented BillingCenter across all personal lines of business and jurisdictions where it does business concurrently.
“The successful implementation of BillingCenter is a significant step in our journey to simplify our billing systems and processes on a single platform, and it provides an excellent foundation for the future,” comments Roberta Gosselin, senior assistant VP, accounting, Amica. “Leveraging BillingCenter’s flexibility has enabled us to provide a more efficient system and offer the best service possible to our employees and policyholders.”
Amica has already seen benefits since deplying BillingCenter, including real-time processing, greater ease-of-use and speed of making system changes, according to Greg Calderiso, assistant VP, corporate information systems, Amica’s. “We have received positive feedback from our frontline users, who have said that BillingCenter provides enhancements that enable them to deliver fast and accurate service to our customers,” he comments.
Other advantages Amica is enjoying as a result of the implementation of BillingCenter include the following abilities, as described by the vendor:
- Deliver on key strategic imperatives to improve employee and customer service;
- Lower IT costs by consolidating and standardizing billing systems and processes on a common platform;
- Enhance the security of customer financial information; and
- Increase business agility by bringing new products and product enhancements to market more quickly.