(Image source: Altitude Software homepage.)
eGain, a Sunnyvale, Calif.-based provider of an AI-powered customer engagement platform provider, has announced that Altitude Software (Lisbon) will embed eGain AI and Knowledge Management into its Xperience Suite.
Altitude Software, a provider of customer interaction solutions, will deliver deep, seamless integration with eGain AI and Knowledge to offer process guidance and personalized answers for agents on their omnichannel platform, according to an eGain statement.
“Guiding customer interactions with AI and knowledge transforms agent experience and boosts operational productivity,” comments Alfredo Redondo, CEO of Altitude Software. “eGain best-in-class capabilities complement our modular platform to deliver easy-to-consume innovation.”
Contextual, Personalized, Seamless
“eGain’s deep AI and knowledge capability will be served in a contextual, personalized and seamless manner to empower agents on the Altitude platform,” comments Ashu Roy, eGain CEO. “Altitude’s blue-chip clients will find this seamless solution very compelling.”