Altitude Software embeds eGain AI in its Xperience Suite

Altitude Software will deliver deep, seamless integration with eGain AI and Knowledge to offer process guidance and personalized answers for agents on their omnichannel platform.

(Image source: Altitude Software homepage.)

eGain, a Sunnyvale, Calif.-based provider of an AI-powered customer engagement platform provider, has announced that Altitude Software (Lisbon) will embed eGain AI and Knowledge Management into its Xperience Suite.

Ashu Roy, eGain CEO.

Altitude Software, a provider of customer interaction solutions, will deliver deep, seamless integration with eGain AI and Knowledge to offer process guidance and personalized answers for agents on their omnichannel platform, according to an eGain statement.

“Guiding customer interactions with AI and knowledge transforms agent experience and boosts operational productivity,” comments Alfredo Redondo, CEO of Altitude Software. “eGain best-in-class capabilities complement our modular platform to deliver easy-to-consume innovation.”

Contextual, Personalized, Seamless

“eGain’s deep AI and knowledge capability will be served in a contextual, personalized and seamless manner to empower agents on the Altitude platform,” comments Ashu Roy, eGain CEO. “Altitude’s blue-chip clients will find this seamless solution very compelling.”

Majesco Partners with eGain to Embed Digital Engagement Capabilities in Solutions

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For over a decade he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

Leave a Comment

(required)