GMC Software Debuts New Version of Inspire Enterprise Communication Platform

…ovations and improvements and offers a single platform environment designed for all communication channels, according to the vendor. Terry Frazier, Research Director, IDC. “With the formal release and general availability of GMC Inspire R10 in July 2015, GMC Software Technology will take a major step forward in advancing usability and functionality for business users involved in the complex world of designing and managing omnichannel…

GMC Software Integrates with DocuSign to Create Fully Digital Business Workflows

…ccelerates business transactions by bringing CCM together with electronic signature processes to create a secure, all-digital customer experience throughout the document lifecycle, from customer onboarding through retention. GMC says that its GMC Inspire solution, combined with DocuSign’s eSignature capabilities, provides a seamless, efficient communications experience, replacing printers, paper and mail with a unified, interactive digital…

GMC Software Expands Partner Program

…tions include delivery partners, business partners, alliance partners and ISV/technology partners. GMC reports that it will initially focus on delivery partners for the expanded program. Rob Daleman, VP, Corporate Marketing, GMC Software. GMC Software characterizes the program’s overall aim as helping its customers maximize the value of their investment by speeding the integration of new and emerging CCM technology into production. “We are very…

GMC Software Claims ‘Industry Firsts’ for Newly Released Inspire R11

…he general availability of GMC Inspire R11 (Release 11). Published after 20 months of development, the new version includes more than 500 new enhancements and 25 major new features, according to the vendor. Tamir Sigal, CMO, GMC Software Technology. GMC characterizes Inspire R11 as having been developed in response to the cross-industry need for a solution that enables business-wide collaboration, visibility throughout the customer journey, and…

Pacific Life Standardizes Document Processes with GMC Software Technology

…cantly reduce the number of templates needed for its correspondence, again saving in application maintenance expense and strain on IT. (Related: What Google Compare Implies for Insurance Customer Communications Strategies) “We are confident that GMC Inspire will provide Pacific Life with the advanced capabilities needed to make its customer communications processes more efficient,” comments Clay McNaught, VP, enterprise, GMC Software Technology,…

GMC Software Partners with SundaySky for Personalized Customer Video Capability

…ized customer acquisition and retention strategies with SmartVideo. “Joint customers of GMC and SundaySky are now able to enable personalized video to existing and new content streams using a simple drag-and-drop from within GMC Inspire,” comments Scott Draeger, VP, product marketing, GMC Software. “This capability provides a seamless customer experience, allowing enterprises to enable personalized video as a new communication channel while…

Silanis e-SignLive Integrated with GMC Inspire for Digital Customer Process

(Mobile eSign is among the capabilities Silanis brings to the GMC Inspire integraton. Source: Silanis.) Silanis Technology (Montreal) has announced the integration of its e-SignLive electronic signature signing service with GMC Software Technology’s (Boston) GMC Inspire customer communication management (CCM) platform. The combination of the two solutions provides an enterprise platform whereby insurers and agents can complete transactions such…

GMC Software and Neopost Sister Companies Rebrand as CX-Focused Quadient

(Image source: Quadient.) GMC Software (Boston), a prominent provider of customer communications management (CCM) solutions to the insurance and other industries, has rebranded as Quadient (Appenzell, Switzerland; Boston) along with Human Inference and Satori Software. The three Neopost (Paris) companies have undertaken a process of technical and cultural integration during the past two years in order to unite their respective omni-channel CCM,…