News & Analysis

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Sapiens Enhances DECISION with Underwriting and Product Creation

October 12, 2018 // The new capabilities, which were developed as the result of an engagement with a top-tier insurer, are expected to help insurers offer a unique customer experience.

October 11, 2018

Altitude Software embeds eGain AI in its Xperience Suite

October 11, 2018

COUNTRY Financial Selects Guidewire ClaimCenter

October 10, 2018

Willis Towers Watson Expands Partnership with Plug and Play

Recent Features

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GIS and Catastrophe Claims—Q&A with Esri’s Matt Perry

September 14, 2018 // As Hurricane Florence makes landfall, Matt Perry talks about how GIS and social media are combining with insurers’ internal capabilities to improve CAT claims operations.

Ohio Mutual Changes the Way It Listens to Customers

August 31, 2018 // Through the creation of a CX Champion Team and the adoption of the MaritzCX platform, the insurer takes a larger-scale, more intentional approach to customer feedback and response.  

Downloads

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White Paper: CCM Best Practices for Insurers

Podcast: Customer Experience in the Age of Digital Insurance

White Paper: Healthcare Payers: Engaging Members in an Evolving and Competitive Market

Commentary

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Technology Can Ease Insurers’ Increasing Talent Gap

Chris Dvorak Head of Insurance Solutions, Northern Trust

How Insurers are Implementing Drones for Hurricane Season

Nathan Stump Director of Product Marketing, Kespry

Upcoming Events

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On-Demand Webcast! Panel Discussion. Personalized Policy: How Smart Digital Documents are Revolutionizing Insurance Communications

June 26, 2018 // On-Demand Interactive Panel Webcast

On-Demand Webcast. Payments: The Moments of Truth That Make or Break Customer Retention

January 25, 2018 // On-Demand Webcast!