News & Analysis

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American Integrity Insurance Names Victor Mandes VP of IT

plane.over.tampa.800px.Kc.135r.6thog.macdill (1)February 5, 2016 // Mandes is one of two important position changes, along with Steve Kolk, AVP of pricing, which the carrier is making in response to rapid growth.

February 5, 2016

Frontline Insurance Adopts Guidewire Core Suite, Data, and Engagement Solutions

February 4, 2016

ACORD Partners with Global Insurance Accelerator to Promote Insurance-Centric Entrepreneurship

February 4, 2016

iPipeline Tasks New President Andrew Damico with Driving Global Growth

February 4, 2016

RSA Inks Seven-Year IT Infrastructure Contract with Wipro

February 3, 2016

MaritzCX Launches Framework for Assessing Financial Results of Customer Experience Initiatives

Recent Features

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Q&A: Transamerica’s Rich King on the Essentials of an Effective Customer Experience Program

Dollarphotoclub_90438266December 23, 2015 // King offers advice on companies embarking on CX initiatives and shares details Transamerica’s approach, including CX principles, and tactics such as a Voice of the Customer program and customer journey mapping. 

Guidewire CEO Talks Insurance Disruption and the Evolving Role of Core Systems

17159November 25, 2015 // Marcus Ryu talks to IIR about the range of technology-driven challenges P&C insurers face, what these mean for product and business model innovation, and the role of core systems in a rapidly changing technology environment.

Commentary

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Three Avenues for Insurance Industry Transformation: Part III, Narrowing the Focus

Jeff Goldberg Vice President of Research and Consulting, Novarica
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Five Areas Ripe for Insurance Innovation

Michael J. de Waal President, Global IQX
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5 Key Questions for Insurers About the Connected Home

Amrita Dhar Insurance Solutions Marketing Manager, Saama Technologies
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Upcoming Events

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Live Webinar: Reinventing Insurance Distribution in an Era of Digital Disruption

March 16, 2016 // Live Webinar

Archived Webinar: Customer Experience – The Next Battlefield: Turning insurance communications into customer experiences that drive revenue

January 28, 2016 // Live Webinar

White Papers

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Healthcare Payers: Engaging Members in an Evolving and Competitive Market

Optimizing the Value of Guidewire Upgrades

Now is the Time to Redesign for Digital: Improve the Customer Experience with Multichannel Communications that Matter