News & Analysis

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ITS Promotes Chris Belle to President

Dallas_Arts_DistrictFebruary 12, 2016 // In his new role, the former ITS SVP’s focus will include client services and relationships, the development of current and new ITS staff, and market expansion of the company’s services and products.

February 12, 2016

ISCS Adds Payment Gateway to SurePower Innovation Suite

February 10, 2016

M Financial Group Extends Infosys McCamish Systems BPO Relationship to 2025

February 10, 2016

The Standard Names Todd Johnston VP of Customer Service and Shared Services

February 9, 2016

Lemonade Announces Reinsurance Support from Lloyds, Berkshire Hathaway’s National Indemnity

February 9, 2016

French Admiral Subsidiary L’olivier Deploys Guidewire InsuranceSuite

Recent Features

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Digital Distribution Alternative: Q&A with PolicyGenius CEO Jennifer Fitzgerald

PolicyGenius.HomeFebruary 11, 2016 // Direct-to-consumer insurance broker PolicyGenius’ process offers consumers open access to unbiased insurance information, tailored advice, and accurate, instant quotes, bringing the entire decision-making and shopping process online.

Q&A: Transamerica’s Rich King on the Essentials of an Effective Customer Experience Program

Dollarphotoclub_90438266December 23, 2015 // King offers advice on companies embarking on CX initiatives and shares details Transamerica’s approach, including CX principles, and tactics such as a Voice of the Customer program and customer journey mapping. 


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Protection via Technology in an Age of Unprecedented Risk

Phil Race Chief Sales and Marketing Officer, Xuber

Turning NAIC Model Regulation Compliance from Challenge to Differentiator

Kevin Lewis Vice President, Insurance & Retirement Services, DTCC
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Three Avenues for Insurance Industry Transformation: Part III, Narrowing the Focus

Jeff Goldberg Vice President of Research and Consulting, Novarica

Five Areas Ripe for Insurance Innovation

Michael J. de Waal President, Global IQX

Upcoming Events

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Live Webinar: Reinventing Insurance Distribution in an Era of Digital Disruption

March 16, 2016 // Live Webinar

Archived Webinar: Customer Experience – The Next Battlefield: Turning insurance communications into customer experiences that drive revenue

January 28, 2016 // Live Webinar

White Papers

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Healthcare Payers: Engaging Members in an Evolving and Competitive Market

Optimizing the Value of Guidewire Upgrades

Now is the Time to Redesign for Digital: Improve the Customer Experience with Multichannel Communications that Matter