News & Analysis

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American Integrity Insurance Boosts Customer Experience with ISCS SurePower Innovation 30, 2015 // The Florida homeowners’ insurance carrier sought a technology platform that would enhance customer service, support growth and enable greater product speed-to-market.

July 29, 2015

Allstate Participates in Illinois Startups Program with an Eye to Claims Innovation

July 28, 2015

Sapiens’ Global Expansion Continues with Acquisition of Polish Insurance Software Vendor

July 28, 2015

General Star Selects ClarionDoor for Rating and Quoting

July 28, 2015

AXA’s VC Company Invests in Mobile Health Benefits Tech Vendor

July 24, 2015

Wells Fargo Establishes Innovation Group to Study Evolving Customer Expectations

Recent Features

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Q&A: Prudential Annuities CMO Rodney Branch on Marketing in the Digital Age

Dollarphotoclub_2685487July 29, 2015 // Prudential Annuities’ new chief marketing officer talks about the challenges of reaching today’s customers, and the new ways of doing so enabled by personalization, omnichannel service, data, and the tools and messaging that can make complex products intelligible to consumers.

Why Munich Re and HSB Are Sponsoring the Plug and Play Internet of Things Accelerator

Dollarphotoclub_65652269July 7, 2015 // IIR connected with Jacqueline LeSage Krause, managing director of HSB’s strategic corporate ventures group in San Francisco, to talk about why Munich Re and HSB chose to sponsor the IoT accelerator.


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James M. Kerr

IT/Strategy Alignment Checklist: 3. Learn What Is Available

James M. Kerr Partner, BlumShapiro Consulting
John Sarich

Understanding the ACA Megamergers: Why Now?

John Sarich Vice President of Strategy, VUE Software
Anthony O'Donnell

Two Major Directions for Insurance Innovation: Geographical and Systems

Anthony R. O’Donnell Executive Editor, Insurance Innovation Reporter

Embracing the Fear of Missing Out as a Catalyst for Insurance Innovation

Jim Rice Senior Business Development Executive

Upcoming Events

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Archived Webcast: Crossing the Digital Frontier in Insurance Customer Service

June 18, 2015 //

Archived Webcast: INNOVATION AS A WAY OF LIFE — Institutionalizing Agility with Flexible Core Systems

April 28, 2015 // Archived Webcast

White Papers

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Now is the Time to Redesign for Digital: Improve the Customer Experience with Multichannel Communications that Matter

CRM Might be the Swiss Army Knife of Sales Technology, but ARM is the Magic Bullet

Pre & Post Enrollment Materials Updates: 10 Solvable Workflow Challenges for 2016 Enrollment Season