February 5, 2016 // (Image credit: Dollar Photo Club.) Managing and maintaining agent sales and training compliance remains a major challenge for many insurance providers and agents alike. In states that have adopted the National Association of Insurance Commissioners (NAIC) Model Regulation, agents are required to complete two levels of training—one specific to the annuities class of insurance, and Read More »
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December 23, 2015 // King offers advice on companies embarking on CX initiatives and shares details Transamerica’s approach, including CX principles, and tactics such as a Voice of the Customer program and customer journey mapping.
November 25, 2015 // Marcus Ryu talks to IIR about the range of technology-driven challenges P&C insurers face, what these mean for product and business model innovation, and the role of core systems in a rapidly changing technology environment.
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March 16, 2016 // Live Webinar