News & Analysis

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Personable Insurance Boosts Customer Billing Experience with One, Inc. Solution

Crash-Test-Dummies-Personable-InsuranceOctober 16, 2014 // One, Inc.’s ProcessOne’s real-time payment posting capability will enable Personable to provide a higher level of customer service and the ability to disburse payments into multiple trust accounts will streamline internal processes.

October 15, 2014

XL Group Appoints New CFO, Names EVP of Underwriting and Ceded Re

October 14, 2014

Erie Insurance Seeks Flexibility through ClaimCenter Selection

October 14, 2014

Insurance Claim Satisfaction Necessary But Not Sufficient for Customer Retention – Accenture Survey

October 13, 2014

Report: Insurers Face External Threats in Age of Customer Intimacy, Internet of Things

October 10, 2014

Insurers Struggle to Correct Admitted Customer Experience Deficit – Novarica Study

Recent Features

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Q&A: Guardian Life’s Successful Social Media Program for Distributors

Guardian-social-media-shutterstock_221550397October 7, 2014 // Beth Wood, VP, Agency Marketing, discusses Guardian Life’s 81 percent participation in its social media training and financial reps’ use of its Socialware-based platform.

Q&A: CIO Rich Hallman on How EMPLOYERS Won Cross-Industry Innovation Recognition

Rocks-Lake-TahoeAugust 27, 2014 // Workers’ comp carrier EMPLOYERS’ modernization of core systems, portal technology and analytics demonstrates insurers’ innovation opportunity.

Commentary

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Jim-Ferrell-contributor

Why Should Insurance Agents Use Disconnected Technology?

Jim Ferrell VP, Product Management, Insurance Technologies
Harry-stephens-contributor-size
Catherine Stagg-Macy

5 Tips to Manage Your Impact as a Leader

Catherine Stagg-Macey Belgrave Street
Erik Stockwell, MajescoMastek.

The ACA’s Redefinition of Out-of-Pocket Expenses – A Ticking Time Bomb for Health Insurers

Erik Stockwell Senior Vice President and Head, Life/Annuity Insurance Division
James M. Kerr

IT/Strategy Alignment Checklist: 1. Define Where Technology Fits

James M. Kerr Managing Partner, Best Practices Group

Upcoming Events

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Columbus Insurance Leaders

December 11, 2014 // The Blackwell

Archived Webcast: Big Data Analytics for Higher Business Return

October 15, 2014 // Live Webcast

White Papers

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Coordinating the chaos: Creating an insurance customer communication portfolio

The Digital Insurer: Change now to get ahead

The Digital Insurer: Delivering Exceptional Customer Experiences